Gosh, it was about 20 years ago when I visited my first Chili’s Grill & Bar. It was in San Francisco, and I remember thinking as I looked at the menu that this was a really “yuppie”, California crazy offering. There didn’t seem to be any real food, you know, burgers, steaks, chicken, fries and decent grub like that. There was way too many frilly, pretentious ingredients on the list, more to impress the customer than, in my opinion, offering any real merit to the meal.
Anyway, we ordered something back then, and it was terrible. I vowed then that this was first and last visit to Chili’s. And, more than 20 years later I hadn’t walked into or ordered from them. I was convinced, and being stubborner than a Missouri Mule, was still convinced that good meals were not to be had there.
In mid-March 2019 a group of friends decided that Chili’s in Sebring was the restaurant of choice that night, so we, as part of the group and not the decision makers for that evening, had to go along.
I’m pretty simple in my demands of restaurants, I think. If I order something that’s supposed to be hot, it should be delivered hot. If I order something that’s supposed to be cold, it should be delivered cold. Not tepid, not room temperature, but either hot or cold as the dish demands.
With me so far?
I also think that, after waiting, sometimes a good while, to be seated the table should get service fairly promptly. It’s also my supposition that people in the food service and customer serving business should know their stuff, be fairly easy to get along with, and give what is always offered in the advertisements, good service.
All reasonable I think, yes?
What we got at Chili’s Grill and Bar in Sebring was simply terrible.
How about having to wait 10 minutes to place a drink order after waiting to get in, and then, waiting another 10 minutes for the drinks to arrive? How about the server forgetting to bring the condiments requested of various persons at the table? Not even the utensils were provided, even though two persons had salads delivered, they couldn’t eat them because the server “forgot” to bring the table cutlery.
We had a surly server that couldn’t, or wouldn’t, remember what was asked, and delivered intermittent service by disappearing during our meal and requiring us to ask other servers for assistance from time to time.
The hot food was mostly tepid and the meals for our table were not even close to being delivered at the same time. It seemed clear that some meals had been held back to wait for one of the constituents to be made ready, this rendering much of the other food on the plate unsatisfactory.
Two hours, folks, and much of that waiting for service and food that was pretty awful when it finally arrived.
And so on, and so on!
I did take the time to make our experience known to the Chili management via their website. I have to tell you though that so terrible was this dining experience that even if they provide a coupon as some sort of recompense, I’ll pass on it.
It will be another 20 years at least before I’m enticed to enter a Chili’s Grill & Bar again.
My two cents worth for sure. What’s your take? Add a comment if you’ve “dined” at Chili’s Grill & Bar in Sebring and tell us your experience if you wish.